We are in charge of levying local taxes in Yunlin county . Which including land value tax, land value increment tax, house tax, deed tax,
vehicle license tax, stamp tax , amusement tax and agricultural land （has been ceased currently ）. Providing with the functions of each section as follow and waiting for your suggestions.
Service Facilities-Multi-function Service across areas
◆The Full Function Service Counter：
1. Information service for general taxation。
2. Inquiry service for the tax hold and tax number of housing taxation。
3. Inquiry service for the tax information or tax hold of housing。
4. Inquiry service for the current market value of housing。
5. Inquiry service for the tax information for the levy of land value。
6. Inquiry service for the current posted land value。
7. Inquiry service for the consumer price index for land value increment tax。
8. Inquiry service for the tax return。
9. Service for creditors to investigate the property of debtors。
10. Inquiry service for the nation-wide consolidated property accounts。
11. Inquiry and application services for tax payment through accounts transfer。
12. Issuing tax payment certificates for the land value tax during levy period。
13. Re-issuing tax notification during the levy period of housing tax。
14. Re-issuing tax notification during the levy period of land value tax。
15. Inquiry service for the deficient house tax。
16. Inquiry service for the deficient land value tax。
17. Inquiry service for the land value increment tax enjoying the residential land for
self-use privileges。
18. ax payment certificates for the land value tax and house tax during the levy time period。
19. TCertificates of account transfer for payments of various taxes。
20. Inquiry service for the main file of the levy and offset of various taxes。
◆Vehicle License tax counter ：
1. Information service for the vehicle license tax。
2. First-in-first-serve the exemption of vehicle license tax for the mentally and physically disabled persons。
3. Make computer connections with the vehicle licensing office in Yunlin county, and enable the printing of license tax paid records anytime and can also re-issue the yearly tax paid certificates。
4. Simplify the operation flow of tax return, shorten the process time for tax return application。
◆Land tax counter：
1.Provides inquiry services of tax affairs、processes preaent value declaration for the land transfer、 process current value declaration for the franchise of the residential land for self-use, provides of assessing
for the land value increment tax、 provides inquiry、service for price index and whether possess the special tax rat of residential land for self-use。
2.Provides general tax inquires、tax data Check ,dada、correction of tax identification、inquiries for deifent of tax and re-issuing tax notifications ,issuing various certificates, identification correction for taxpayer , inquiry and check of tax data, issuing tax specification and ect.
◆House tax counter：
Provides inquiry service of tax affairs, processing the Present value declaration for new/add/re-built houses, inquires of new-built or new-purchased house tax, address correction on tax notification, auditing current house value assessment and other tax contents、data correction of tax Identification、issuing house tax specification、processing inquires of deficient tax and making up tax notifications and etc.
Free Service Items
☆Answers for questions about the legal regulations and the taxation procedures。
☆Take Inquiry and registration of various legal regulation propaganda activities and mail items of propaganda information。
☆Help with application procedures for kinds of account transfer for the tax payment and mail the account transfer application forms。
Negotiate complaint cases of tax payment, facilitate the communication channel for taxpayers, resolve complaints and decrease litigations。
☆Deal with people’s opinions about taxation and other tax relevant services。
Re-construct the network to provide people with complete services
In E era, the digitalization is pretty common, here we consolidate the information system to establish a net to net connection sharing the information, make the rental tax information and tax regulations public, make transparent the flow of application cases, establish complete information service network, provide you with quick and automatic service, there are service items as followings and welcome to use them freely。
◎Special service for the loss from disasters：
On this net station there set a report window on the front page, click freely, leave the E-mail address to contact, and the disaster information will be transmitted speedily。This facility is to simplify cases of both the house tax exemption due to disasters and simplified the application for the land value tax。
◎Network reservation for the service of creditors：
To simplify the operation flow, the creditors could examine the taxation information of the debtor on line and save time going to the tax office applying for it。
◎Special service for mentally and physically disabled people：
It is the government policy to show sympathy that the mentally and physically disabled people could apply for the exemption of vehicle license tax, and this office posts applicable tax exemption provisions in detail on line and the attachment documents for applications, and will respond to applicants by E-mails to save time and postages。
◎Provide the latest messages：
Providing various local tax news、seminar express for rental tax propaganda、activity titbits post various propaganda and activity locations。To increase the willingness of participation people could take part the answer-to-win-prize game on line which could make the rental tax instructions to go further on every rank of people with speed and convenience。
◎Service for people’s convenience：
１、Provide propaganda handbooks of local taxes (enable people to look up and down load the common sense of relevant rental taxes and various propaganda handbooks to meet taxpayer’s legal rights )。
２、Information on local tax shelter (could search for the requirements and various regulations for tax shelter on line、application duration、applied privileges and they are all posted in detail)。
３、Taxation calendar and introduction for each tax (according to different tax posted items which are monthly listed on, and with one click makes everything clear)。
４、The required documents and the flow of the application for taxation cases (posted in detail the taxpayers of each tax item and what the legal provisions are based on; all the tax flow and information are clear through the top of a finger)。
５、Down load blank application forms and written examples for people (people who need kinds of application forms may down load them from the net, using WORD、PDF formats to fill in)。
６、Innovation service (to expend the elaborate plan of this office for each service facility and equipment for the convenience of people; to sincerely popularize and make people understand customers take the paramount；and to re-create new opportunities)。
７、Inquiry for the winning numbers of unified invoices。
８、Inquiry for the current posted land value (input land section and land number)。
◎Applied cases：
People can inquire the progressing status of each applied case anytime。By registering the case number, people would know how they applied cases are progressing and to share the limitless network services。
◎◎On line application for land value taxation
１、The application to Re-issue the land value tax notification
２、Application for the correction of the taxpayer’s address
３、Application for the correction of the taxpayer’s identification number
◎◎ On line application for house taxation and deed taxation
1、Application for house tax data certification
2、Inquiry for house tax hold number
3、Application to re-issue the house tax notification
4、Application for tax return because of duplicate payment
5、Application to correct the identification number or address of the taxpayer
6、Application to exempt house tax due to disasters
7、Application to change the use of the house
8、Application for cancellation of Deed tax certification
◎◎On line application for land value increment tax
１、Inquiry for the current posed land value
２、Inquiry for the base market price index
◎◎On line application for vehicle license tax
１、Application for the exemption of vehicle license tax for mentally and physically disabled people
２、Application to re-issue the vehicle license tax
3、Application for tax return because of duplicate payment
◎◎Application for the Amusement tax、Stamp tax
１、Application for the Amusement tax return
２、Application to correct the identification number or address of the taxpayer
３、Application to re-issue the Amusemen tax notification
４、Application for the Stamp tax return
◎◎Other application items
１、Fill up the tax item in need on line, and the office will mail the forms as quick as possible。
２、Inquire on line for any questions, and this office will respond to them with formal documents to solve any doubts taxpayers may have。
◎The bridge of Communication：
We listen to people carefully, the setting of network provides a channel to communicate with people who can say whatever they want; and to establish the communication bridge for answering questions。
◎◎Mail box:
People’s valuable opinions are welcomed and will be responded by E-mail according to the E-mail operation gist。
◎◎Ethics mail-box:
To upright the ethics and promote the administrative efficiency and carry out the taxation conduct and discipline, we urge people to develop the power of justice and to react to the unlawful bribes, and this office will keep the accuser’s status in secret。
◎◎Complaints about procedures of case processing:
Post the due date for case processing, open the processing procedures to the public, make people understand the way we process and resolve people’s anxiety and complaints。
◎◎Message board:
People are allowed to leave messages freely; the messages will be unloaded everyday by persons in charge and they will be collected and registered and being responded by E-mails。 Also, there is a two-way communication on line replying the people who left the message。
◎◎Network questionnaire survey:
Completely express the emphasis on people’s satisfaction。
◎◎People’s opinion forum: Providing a communication field for people, and also relay suggestions to the relating sectors for processing。
Tax payment instructions：
To propagandize multiple ways of tax payment, there are network payment for each tax item、authorized account transfer、automatic machine for account transfer、tax payment by credit card 、network and grocery store payments。 And there are instructions for the overdue fines and the interests occurred。
Cash payment
To strive for the Cooperative Bank to set Automatic Teller Machines in this office for the convenience of people。And during the levy period, inviting the Farmers’ Association of Touliu city to send their personnel to reside in this office for tax collections, thus people could withdraw money、make up tax sheets and make tax payments once for all to avoid being busy running about。
Authorized Account Transfer
People could use his own savings account from the post office or financial institute (or accounts of the spouse or relatives who are raised by him) and fill up the agreement of account transfer authorization or fill up the back of tax notification sheets to process the account transfer tax payment, and the deduction would occur on the last day of the levy period, and the payment certificate will be mailed to the taxpayer after the deduction being successfully made。
ATM Account Transfer Payment
During the levy period, people could pay tax for each tax item at the ATM with the ATM service card which labeled 「Go across Banks: Withdraw + Transfer + Tax Payment」, and make the account transfer according to the operation instructions and the due time for the account transfer payment is the last day of the levy period at 12:00 P.M. midnight。Using ATM for the tax payment and the Revenue Tax Office will pay the fee for account transfer。
Internet Tax Payment
First, apply for the software of E purse and obtain the identification data, and then pay the house tax、land value tax、and vehicle license tax during the levy period through the network。The processing fees will be paid by the Revenue Tax Office, and it is convenient、time saving、and it runs 24 hours。
Credit Card for Tax payment
To pay the local taxes, the taxpayer or the person who is in charge of the profit-seeking business could use his own credit card and pay the tax before 24 hours of the due date。 (The taxpayer needs to pay the service fee of the card-issue institutes, and please contact the card-issue institutes for the service charge)
Tax Payment by Convenient Supper Stores
For those tax items which will be levied starting from May 2004 (including house tax、land value tax and vehicle license tax), there are convenient supper stores like Tung-Yi、Fu-ChunOK、Chuan-Chia、Fu-Ke-To、Lai-Ern-Fu and etc. which will have the tax collection services, and the service fee is free。
Connection with the Vehicle License Office
Connect with the Vehicle License Office through Modem, and people could directly check the vehicle data、make up sheets for deficient tax、and the law violation record of vehicles in the Revenue Tax Office, and these could decrease the usage of documentaries to avoid people from running about。
Connection with the Household Office
To simplify the data supplement procedures, through the household office system, people could inquire the household data, retrieve the latest household records or the removed records, and get the contact address of the taxpayer。
Connection with the Finance Tax Office
The Nation-wide searching for the owner who owns properties across counties and the land value increment tax which enjoys the privilege for residential self-use land could be achieved by the operation of this general services counter, and with 「zero time waiting」people could fetch his case and enjoy the convenience of operation across different regions。
☆Supply with umbrellas for people’s convenience、call taxi for taxpayers、sell phone cards、exchange the changes、broadcast services for people、provide convenient stationeries and etc.
☆Equip with slanting entrance and exit roadway、blind-lead bricks、service ring which are specialized for the handicapped people, and one wheel chair for the mentally and physically disabled people。
☆Set the counseling room、rest room、nursing room for people。
☆Hang at an obvious place the due date chart of people’s application cases and the flow chart for people to read。
☆Set the fax machine to accept taxpayer’s cases, and simplify the make up procedures for application cases。
☆Make plan for the data display cupboard and exhibit kinds of propaganda data and application forms，and print examples to help people with form filling，and make it easy for the taxpayers to ask for them。
☆Equip with fixed temperature drinking machine for people to drink。
☆Set coffee shop、rental tax culture hallway to make the consolidation image of the taxation and the culture。
☆Install a coin-throw style photocopy machine at the service stand on the first floor for people to do copy on business。
●The general services counter fully use the on line ATM web operation, consolidate in one place the queries of all the scattered units; simplify the operation flow, first-in-first-serve; also take effect the no noon-break for people’s convenience doing the business。
●Install the toll-free phone call 0800-086969 for local tax; it’s based on the computer voice, and the toll free service covers all over the province, people could also dial the special line 0800-556969 and there are persons to answer your questions。
●For those whose vehicle license tax are originally permitted for the exemption, and the follow up assessment date for mentally and physically disabled person is due, the computers could be used to pick up the file, and produce the name list automatically, mail them to the car owner, notify to make up the documents, and people need not to come to this office again to re-apply – simplify the application procedures。
●Shorten the administration flow, simplify the operation procedures, using the tax return for license tax, partially changed to cash return。
●Design the notification for the reason why the authorized account transfer can’t be done, let the taxpayer himself to fill up the blank columns and terminate the agreement, and the place for the signature and seals are for the taxpayer to fill up and mail it back, this is to simplify the procedure of account transfer payment。>
●The super ntendent personnel will periodically visit base line civilians for the suggestions and enhance the harmony between the levy and the payment。Walking into people to understand people’s difficulties and help him to solve the problems quickly, and make the innovation opinions as the reference for administration practice。
●To accept suggestions, pay attention to people’s pains, pull closer the distance between the civilians and the office chief, expand the practice of dating the office chief and civilians to achieve the service that is - close with people and 「communicate face-to-face, satisfy 100%」。
●To push the study、innovation and creation of the service quality; constantly amend the provisions and study those untimely and hard to practice regulations and timely report them to the Ministry of Finance about the studied views for their reference to carry out the service for people。
●Re-build the complete net page, speed up to enlarge the network service, providing 24 house multiple non-rest network case application business; add network appointments and the inquiry for the progressing status of applied cases and etc.>
●Establish the emergency report mechanism with the fire fighting bureau, and once a disaster occurred fax the report sheet to this office, this office will voluntarily support to decrease or eliminate the disaster。
●Establish the inner network transmission system and the organizational documents exchange system, shorten the document flow from reporting、verification、meeting 、and pass round for perusal and etc.
●Negotiate with the cooperation bank, Touliu branch to install an ATM for the convenience of taxpayer to withdraw for tax payment。
●The computer will control all the cases that are applied by civilians, and they are managed by one case one file for the convenience of browsing; ordinarily the document supervising personnel will administer the documents strictly, and also master the process state for each case to protect the taxpayer’s rights。
Strengthen one-stop window, consolidate information
To apply computerized information facilities to get together the business from the business units all over the place and focus at the general service counter which could handle the inquiry、make up tax notifications、shorten processing time limit, and the system will continually be built to complete the business processing across different areas。The system will support inquiry for deficient tax、issue certificates, make plan to increase the tax inquiry、land value tax、house tax、making up tax notifications for vehicle license tax across areas。To expand the service for people。
Enhance the network information service
Renew the plan for establishment, design net pages that would conform better to the taxpayer’s necessity and let people enjoy the resources just by clicks without going out of home, and achieve the net-to-net、complete、and convenient information network station。
To establish the overall local platform renewal operation:
Promote service quality, renew the establishment of information operation platform; and update the information to increase the administration efficiency。
Account transfer by phone voice The new channel for tax payment
Taxpayers could use the telephone voice service to pay the local tax by account transfer; the Revenue Tax Office will list the tax category、tax payment number、payment amount、payment period、identification code and etc. on the tax notification form and from which with the voice system operation manual people can make the tax payment and this voice service is a convenient facility to decrease the lining up for people to pay the tax。
